Refund policy

We want you to be completely satisfied with your purchase from Pirozhki Fashion. If for any reason you are not, we have a 30-day return policy to ensure a hassle-free return experience.

Eligibility for Returns

  • Return Window: You have 30 days from the date you receive your item to request a return.
  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging.
  • Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

  1. Requesting a Return: To start a return, contact us at [email protected] within the 30-day window. We will provide detailed instructions on how to send your item back to us.

  2. Return Authorization: Please wait for our return authorization and instructions before sending your item back. Items returned without prior authorization will not be accepted.

  3. Return Shipping:

    • Defective or Damaged Products: If the return is due to a defect or damage, we will cover the return shipping costs.
    • Customer Remorse: If you’re returning an item due to a change of mind or for any other reason not related to damage or defect, you will be responsible for the return shipping costs.
    • Return Labels: We do not provide downloadable or printable return labels. Return instructions, including the shipping address, will be provided via email.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [email protected]. We will evaluate the issue and provide a resolution.

Exchanges

To exchange an item, you’ll need to return the original item according to our return process. Once the return is accepted, you can make a separate purchase for the new item.

Taxes and Discounts

  • Taxes: We don't charge any taxes.
  • Discounts: Any applicable discounts will be calculated at checkout.

Refunds

  • Processing Time: Refunds will be processed within 2 days of receiving and inspecting your returned item.
  • Notification: You will be notified once we’ve received and inspected your return and informed whether the refund has been approved.
  • Refund Method: If approved, you’ll be automatically refunded to your original payment method within 3-4 business days.
  • Delayed Refunds: If you haven’t received your refund within 15 business days of approval, please contact us at [email protected] or visit our Shipping & Returns FAQs page for assistance.

Exceptions and Non-Returnable Items

  • Non-Returnable Items: Certain items, such as sale items, gift cards, and personal care items, are non-returnable. If your item falls under this category, it will be clearly stated on the product page.
  • Condition of Returned Items: Items that do not meet our return conditions (e.g., not in original packaging, worn, or without tags) may not be eligible for a full refund or may be returned to you at your expense.

Return to Sender

If an order is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. You will be responsible for any additional shipping costs. If we do not hear back from you, we will issue a refund for the cost of the items only.

Contact Us

For any questions or assistance regarding returns and refunds, please contact us:

Phone: +44 7893 986732

Email: [email protected]

Address: 128 City Road, Greater London, London EC1V 2NX, United Kingdom

Business Hours: 9:30 AM - 5:00 PM Monday through Friday